:root{--bg: #f4f3ef;--surface: #ffffff;--surface-2: #faf9f6;--ink: #1b1d24;--ink-muted: #5b6573;--ink-faint: #8a94a3;--border: #ebe8e2;--border-strong: #ddd9d0;--brand: #27396f;--brand-ink: #1c2a55;--brand-wash: #ecedf6;--p-critical: #cf3f3f;--p-high: #df7a2e;--p-medium: #d6a317;--p-low: #7a8696;--p-none: #b3bcc8;--s-done: #2f9e44;--s-open: #1971c2;--s-wait: #f08c00;--radius: 14px;--radius-sm: 9px;--shadow: 0 1px 2px rgba(20, 24, 40, .04), 0 6px 20px rgba(20, 24, 40, .05);--font-display: "Space Grotesk", system-ui, sans-serif;--font-body: "Inter", system-ui, sans-serif;--font-mono: "IBM Plex Mono", ui-monospace, monospace}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--font-body);font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}button{font-family:inherit;cursor:pointer}:focus-visible{outline:2px solid var(--brand);outline-offset:2px;border-radius:4px}.shell{min-height:100vh}.appbar{background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:20}.appbar-inner{max-width:1320px;margin:0 auto;padding:0 28px;height:60px;display:flex;align-items:center;justify-content:space-between;gap:24px}.brandmark{display:flex;align-items:center;gap:12px}.brand-logo{height:30px;width:auto;display:block}.brand-home{background:none;border:0;padding:0;cursor:pointer;display:flex;align-items:center}.brand-sub{font-size:13px;color:var(--ink-faint);font-weight:600;padding-left:12px;border-left:1px solid var(--border)}.auth-card .brand-logo{height:40px}.auth-card .brand-sub{border-left:none;padding-left:0}.topnav{display:flex;gap:4px}.app{max-width:1320px;margin:0 auto;padding:28px 28px 56px}.masthead{display:flex;align-items:baseline;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:4px}.masthead 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.spine{position:absolute;left:0;top:0;bottom:0;width:5px;background:var(--spine, var(--p-none))}.card-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:6px}.ticket-no{font-family:var(--font-mono);font-size:12px;color:var(--ink-faint);letter-spacing:.01em}.card-title{font-family:var(--font-display);font-weight:600;font-size:16px;letter-spacing:-.01em;margin:0 0 6px;line-height:1.3}.card-meta{display:flex;align-items:center;gap:8px 14px;flex-wrap:wrap;font-size:12.5px;color:var(--ink-muted)}.card-meta .mono{font-family:var(--font-mono);font-size:12px;color:var(--ink-faint)}.card-meta .sep{color:var(--border-strong)}.preview{margin:9px 0 0;color:var(--ink-muted);font-size:13.5px;line-height:1.55;white-space:pre-wrap}.card.collapsed 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